Practical guidance
Guides for Complex Projects and Public Issues
Clear, usable communications frameworks for the moments when a utility, agency, or project team needs to explain a difficult decision, respond to public concern, or build the support that delivery requires.
Water
Practical guidance for water utilities and districts communicating difficult customer, quality, and capital-program moments.
Water & Public Communications
How to Communicate a Water Rate Increase Without Losing Public Trust
A practical communications framework for utilities preparing to explain a water rate increase, connect it to capital needs, and keep the conversation credible.
Water Quality Communications
How to Explain a Lead Service Line Replacement Program to Your Community
A plain-language communications approach for utilities explaining lead service line replacement, property access, customer responsibility, and program timelines.
Infrastructure & Public Engagement
Decision frameworks for capital projects that depend on credible public information, stakeholder relationships, and durable community support.
Infrastructure Public Affairs
How to Manage Community Opposition to an Infrastructure Project
A practical communications and stakeholder-engagement framework for project teams facing organized community opposition to critical infrastructure.
Public Affairs & Strategy
How to Build Public Support for a Controversial Project
A practical guide to building durable public support for a controversial water, energy, environmental, or infrastructure project before the debate hardens.
Public Meeting Facilitation
How to Run a Public Meeting That Turns Hostile
A practical communications guide for utility, infrastructure, and public-agency leaders preparing for—or responding to—a hostile public meeting.
Construction Communications
How to Communicate Construction Disruption to Residents
A practical guide for utilities and public agencies communicating traffic, access, noise, schedule changes, and construction impacts without losing community support.
Capital Project Strategy
Stakeholder Mapping for a Capital Project: Who Needs to Be Engaged—and Why
A practical stakeholder-mapping guide for utilities, public agencies, and infrastructure owners planning a capital project that depends on community and institutional support.
Capital Program Communications
Bond Election and Capital Program Communications: Build Understanding Before the Vote
A practical communications guide for public agencies explaining a bond election or capital program with discipline, transparency, and community relevance.
Data Centers & Energy
Community-acceptance guidance for energy-intensive development and the public questions that accompany it.
Energy Public Affairs
How to Choose an Energy Public Affairs Firm
A practical evaluation guide for energy developers and infrastructure owners choosing a public affairs firm for siting, permitting, stakeholder strategy, and delivery.
Energy Project Delivery
Managing Community Opposition to an Energy Project
A decision framework for energy developers managing community opposition through verified facts, stakeholder intelligence, credible commitments, and disciplined public affairs.
Data Centers & Energy
Data Center Public Affairs Strategy
A public-affairs framework for data center developers navigating permitting, elected officials, utility coordination, economic development, media, and stakeholder strategy.
Energy Project Delivery
Public Affairs for Energy Project Siting and Permitting
A practical public-affairs framework for energy project siting and permitting: pre-filing strategy, stakeholder roles, public record, hearings, and accountable follow-through.
Energy & Infrastructure
Building Community Support for Energy Infrastructure
A framework for building durable energy-infrastructure support through credible commitments, local relevance, stakeholder follow-through, and transparent communication.
Energy Project Delivery
Energy Project Stakeholder Mapping
A stakeholder-mapping framework for energy projects covering decision authority, impact, influence, relationship history, information needs, and engagement owners.
Energy & Infrastructure
Data Center Community Acceptance: Earn Trust Before the Permit Hearing
A practical public-affairs guide for data center developers, utilities, and municipalities navigating water, power, land-use, and community-acceptance questions.
Data Center Development
Preparing for Data Center Zoning and Public Hearings
Preparing for a data center zoning hearing? Learn how developers can address community concerns, prepare project leaders, and navigate public meetings.
Water & Data Center Development
Addressing Community Concerns About Data Center Water Use
How data center developers can communicate water demand, cooling requirements, drought concerns, and infrastructure investments to local communities.
Power, Rates & Public Affairs
Addressing Community Concerns About Data Center Electricity Costs
A communications guide for data center developers navigating electricity costs, grid reliability, power infrastructure, and community concerns.
Data Center Siting
Public Affairs for Data Center Siting and Development
Public affairs considerations for data center site selection, permitting, stakeholder engagement, local approvals, and community relations.
Data Center Project Delivery
Data Center Development Timeline: From Site Selection to Construction
Plan data center public affairs from site selection through approvals, construction, and early operations—with clear gates, owners, facts, and community follow-through.
Community Benefits & Accountability
Data Center Community Benefits Agreements: From Promises to Accountable Commitments
A practical guide to data center community benefits agreements, including infrastructure investments, workforce commitments, reporting, accountability, and follow-through.
Data Center Stakeholder Strategy
Data Center Stakeholder Mapping: Who Needs to Be Engaged—and Why
A data center stakeholder-mapping guide for developers navigating utilities, neighbors, local officials, business groups, environmental voices, and public concerns.
Data Center Community Opposition
Managing Organized Opposition to a Data Center Project
A practical public-affairs guide for data center developers responding to organized opposition, community concerns, misinformation, public meetings, and accountability questions.
Transmission & Grid Infrastructure
Decision-ready guidance for transmission and grid projects facing public participation, landowner questions, stakeholder complexity, and contested siting environments.
Transmission & Grid Infrastructure
Transmission Line Community Engagement: A Practical Project Guide
A practical guide to community engagement for transmission line projects, connecting landowners, public participation, Tribal respect, response ownership, and project updates.
Transmission Project Development
Stakeholder Mapping for Transmission and Grid Infrastructure Projects
A stakeholder-mapping framework for transmission and grid projects, built around affected rights, decision authority, project impacts, relationship ownership, and escalation.
Grid Infrastructure Public Affairs
Public Affairs for Grid Infrastructure: From Planning to Public Process
A public-affairs guide for transmission and grid teams navigating policy, permitting, landowner questions, local process, public information, and project change.
Transmission Project Opposition
Managing Community Opposition to a Transmission Project
A practical guide for transmission teams facing landowner concerns, community opposition, route questions, public meetings, and an information environment that can harden quickly.
Midstream & Pipelines
Practical public-affairs, engagement, public-awareness, stakeholder-mapping, and incident-readiness guidance for pipeline and midstream decision environments.
Pipeline & Midstream Engagement
Pipeline Public Engagement: A Practical Guide to API RP 1185
A practical guide to API RP 1185 pipeline public engagement, how it differs from RP 1162 public awareness, and how operators can build accountable two-way relationships.
Midstream Public Affairs
Public Affairs and Community Relations for Midstream Infrastructure
How midstream teams can connect public affairs, community relations, stakeholder intelligence, public awareness, and incident readiness across changing operating conditions.
Pipeline Public Awareness
Pipeline Public Awareness Programs: Communications Strategy for API RP 1162
A practical guide to pipeline public-awareness program communications, API RP 1162 audience needs, documentation, measurement, and the distinct role of RP 1185 engagement.
Pipeline Project Development
Stakeholder Mapping for Pipeline and Midstream Projects
A practical stakeholder-mapping framework for pipeline and midstream projects, with affected rights, authority, information needs, response ownership, and phase-gate review.
Pipeline Incident Readiness
Pipeline Incident Crisis Communications: What Operators Need to Do First
A practical framework for pipeline incident communications: emergency-plan alignment, verified facts, stakeholder coordination, update cadence, and recovery.
Crisis & Issues
Incident-response, readiness, and first-message guidance for utility leaders managing operational pressure, public uncertainty, and essential-service obligations.
Utility Crisis Preparedness
How to Choose a Crisis Communications Firm for a Utility
A practical evaluation guide for utilities choosing a crisis communications firm with utility experience, first-hours readiness, and regulatory credibility.
Utility Crisis Preparedness
How to Build a Crisis Communication Plan for a Water or Wastewater Utility
A working crisis communication plan framework for water and wastewater utilities: decision roles, notifications, regulator coordination, updates, recovery, and testing.
Utility crisis preparedness
Crisis Holding Statement Templates for Water and Wastewater Utilities
Practical holding-statement guidance for water and wastewater utilities: what to say now, what to verify, who to notify, and when to update.
Water Quality & Crisis Response
How Utilities Should Communicate During a Water Contamination Event
A practical incident-timeline guide for utilities communicating during a water contamination event: verified facts, customer action, regulatory coordination, updates, and recovery.
Crisis Communications for Utilities
Boil Water Notice Communications: What Customers Need to Know First
A practical communications framework for utilities issuing, updating, and lifting a boil water notice with clear public-health guidance and coordinated customer information.
New England
Practical communications and public-affairs guidance for utilities, infrastructure owners, energy developers, and project teams working across New England.
New England Infrastructure
Public Affairs for New England Infrastructure Projects
Practical public-affairs guidance for infrastructure teams working across New England—from early stakeholder mapping and hearing preparation to construction follow-through.
New England Water Infrastructure
Communications for Water Infrastructure Projects in New England
Water infrastructure communications guidance for New England utilities managing capital investment, customer costs, quality questions, construction, and public trust.
New England Energy Projects
Community Engagement for Energy Projects in New England
A public-affairs and engagement framework for energy project teams in New England navigating siting, municipal relationships, hearings, and community concerns.
New England Project Opposition
Managing Community Opposition to Infrastructure Projects in New England
Regional guidance for infrastructure teams navigating municipal process, local concerns, public hearings, and organized opposition across New England.
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