Utility crisis preparedness

Utility Crisis Communications Readiness Kit

A practical, editable working kit for water and wastewater utility teams preparing to make clear public-information decisions before an incident puts the organization under pressure.

Built for actual planning

Not a generic checklist—an editable foundation for your team’s roles, notifications, first messages, and exercises.

What is inside

One working asset for the decisions that cannot wait.

The kit gives your utility an editable starting point—not a substitute for operations, legal, public-health, or regulatory protocols. Assign local owners, add your contact information, test it against your real scenarios, and revise it after every meaningful exercise or incident.